To make a lasting impact on the BPO industry by earning and maintaining the respect and trust of our customers, team members, investors and peers through our core values.
To make a lasting impact on the BPO industry by earning and maintaining the respect and trust of our customers, team members, investors and peers through our core values.
Datamart aims to become the partner of first choice for our clients, investors and employees.
To provide competitive products and services conforming to customer needs and expectations first time, on time, every time.
To enhance the company’s ability to consistently meet our customer’s needs, by improving organizational and team effectiveness.
To realize our quality policy, daily improvements will be coupled with individual and team innovations in the following areas:
Continuous improvement and learning:
We meet customer expectations by:
The frame work of operations at Datamart has been built on its people, processes and state-of-the-art technology. It is governed by stringent quality parameters that meet international industry standards, thereby ensuring high performance and exceptional quality of service.
The Company is led from the front by a strong and motivated management team with a strong technical, entrepreneurial and leadership skills. Our corporate culture of best people management practices ensures first-rate service delivery in the execution of each Individual project. Our core team brings to the table their combined experience and skills extending from precision strategy to implementation across a wide range of business functions, Industries and technologies.
Chief Executive Officer
Chief Operating Officer
Chief Finance Officer
HR-Incharge
Chief Executive Officer
Chief Operating Officer
Chief Finance Officer
HR-Incharge
We recognize that an important enabler of providing good work is ensuring that the motivation of associates is high. Datamart’s employees are our Assets and we provide them with a challenging & fun work atmosphere, training, a top-of-the-time work environment and competitive remuneration.
Recruitment: A combination of standard practices evolved internally as well as specific client requirements derive Datamart’s recruitment.
We recognize that an important enabler of providing good work is ensuring that the motivation of associates is high. Datamart’s employees are our Assets and we provide them with a challenging & fun work atmosphere, training, a top-of-the-time work environment and competitive remuneration.
Recruitment: A combination of standard practices evolved internally as well as specific client requirements derive Datamart’s recruitment.
We understand the critical role that “Processes” play in the effective delivery of our business-impacting services.
Therefore all our operations are built on a solid framework that helps us to clearly define the objectives for each of the client specific services that we deliver.
“Datamart” uses the following core processes to effectively achieve this.
We understand the critical role that “Processes” play in the effective delivery of our business-impacting services.
Therefore all our operations are built on a solid framework that helps us to clearly define the objectives for each of the client specific services that we deliver.
“Datamart” uses the following core processes to effectively achieve this.
Client Engagement:
This process ensures that we understand the client requirements in its entirety. Following this, an appropriate solution is developed for the client requirement.
It is vitally important that during the early stages of the relationship, that the following areas are fully scooped out:
Solution Design and Transition:
This stage starts with the development of a detailed project brief during the solution design workshop. A project board is set-up to review the project and a project plan sets the timelines and action point expectations of both the Client and Datamart.
The detailed recruitment and training, technology and communication plans are all finalized in accordance with the project plan. This is followed by a detailed process, mapping exercise, the conducting of a thorough risk analysis using FMEA (Failure Mode Effect Analysis), and the building of a robust change management process.
Service Delivery:
At the stage, we focus on the execution of the project and the need to delivering accordance with the pre-defined SLAS.
Datamart has adopted a sentiments improvement model for productivity and growth in order to ensure that all our customer needs are fully met. This includes undertaking DMAIC (Define Targets, Measure Current performance and identify gaps, Analyze root causes, develop improvement plans and keep delivery model control) Projects and having vibrant floor management practices.
The key to the success of any project is ensuring that the associates are highly motivated to perform, and that they are all fully committed to the success of every client project.
Datamart has implemented a cutting edge technology to ensure that all client solutions are supported by the latest technology.
Data Security and Confidentiality:
We have helped organizations with extensive Data turnover and Customer Interface to save costs and improve productivity.
PGP Encryption: PGP encryption is implemented on all the Data files.
SFTP: Through SFTP tools our FTP Data are authenticated and encrypted for smooth and secure Data transfers. Personal and secure FTP gateways for each client.
Datamart has implemented a cutting edge technology to ensure that all client solutions are supported by the latest technology.
Data Security and Confidentiality:
We have helped organizations with extensive Data turnover and Customer Interface to save costs and improve productivity.
PGP Encryption: PGP encryption is implemented on all the Data files.
SFTP: Through SFTP tools our FTP Data are authenticated and encrypted for smooth and secure Data transfers. Personal and secure FTP gateways for each client.
Physical Security Measures:
Network Connectivity:
Datamart has dedicated data and voice telecom network via major affiliate communication service providers with adequate voice and data bandwidth.
Datamart network will be seamlessly connected to our client’s networks, while maintaining a clear separate identity and segregation for network security and performance management.
Network Management
To ensure maximum availability and delivery of services, Datamart maintains a 24×7 network management and monitoring process. Our team of qualified professionals constantly monitor network device availability, LAN links, critical services and processes.
